📘 J&M E-HyperMart – Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you'll find answers to the most common questions about shopping with J&M E-HyperMart. If you need further assistance, our support team is always ready to help.
📦 SHIPPING & DELIVERY
Do you offer free shipping?
Yes! We proudly offer free worldwide shipping on all orders.
How long will shipping take?
Shipping times vary by location:
Do you ship internationally?
Absolutely—we ship worldwide at no extra cost.
Will I receive tracking information?
Yes. Once your order is processed and shipped, tracking information will be uploaded as soon as possible to your account and email.
Where can I track my order?
You can track your shipment anytime on our Order Tracking page.
🔄 RETURNS & REFUNDS
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Note: Some items (e.g., hygiene-related, personalized, or heavily discounted items) may not be eligible for return.
How do I request a return?
To start a return, you can contact us at jmehypermart@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Who covers the return shipping cost?
In most cases, customers cover the return shipping cost unless the item arrives damaged or incorrect.
If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.
💳 PAYMENT & ORDERING
What payment methods do you accept?
We support major payment options, including:
Can I cancel or change my order?
Orders can only be modified or cancelled within 12 hours of purchase.
After that, the order may already be processing.
🛍 PRODUCT & STORE QUESTIONS
Are your products authentic and high-quality?
Yes! All items sold by J&M E-HyperMart go through quality checks to ensure durability and satisfaction.
Do you offer discounts or special promotions?
Yes. We frequently run storewide deals, and subscribers get exclusive offers, including bonus discounts.
📧 CUSTOMER SUPPORT
How can I contact customer service?
You can reach our support team anytime via our support email: jmehypermart@gmail.com. We aim to reply within 24–48 hours.
🧾 ORDER ISSUES
What if my package is delayed?
Occasional delays may occur due to customs or busy seasons. If your package is delayed beyond the estimated window, contact us and we’ll assist immediately.
What if I receive a damaged or wrong item?
Please contact us right away with photos. We will provide a replacement or refund depending on the situation.