Shipping policy

Shipping Policy

This Shipping Policy describes how J&M E-HyperMart handles order processing, shipping, and delivery. Please read carefully before placing an order.

Shipment Processing Times

We ship directly from multiple warehouses as soon as the order is processed.  Orders are not processed, shipped, or delivered on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

Shipping Rates & Delivery Estimates

Here are the estimated delivery dates after completing your purchase:

• US 7-15 Business Days (we will try to expedite it as much as possible)
• International 14-31 Business Days
  

Please note: Delivery delays can occasionally occur (natural disasters, pandemics, situation out of seller’s control)

Shipment Confirmation & Order Tracking

As soon as a tracking number is available, it will be added to your order details. You will be notified via email so that you can keep track of the delivery status every step of the way. You can also track your shipment progress here.

Customs, Duties, and Taxes

J&M E-HyperMart is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customers.

If a package is returned to us due to unpaid customs, taxes, or return to the sender, we will refund the cost of the product and retain the shipping charges.

Damages

If you receive damaged merchandise, please take a picture and email us the picture at jmehypermart@gmail.com right away. We will only replace damaged goods within 48 hours of receiving your order.